Once you have placed an order, you should not change your billing or shipping address information. If you want to make a change, please contact our Customer Service Department at contact@rtwatches.com as soon as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.

Do you provide an invoice?

Yes. Once we have received an order and payment has been cleared, the invoice will be sent to you via email.

If I would like to make a gift purchase. Can you send my purchase to a different address?

Yes, we can send your order to a different address.

How can I track my shipment?

You can track your order status on this page https://rtwatches.com/pages/track-orders.

How do I know if my order has been shipped?

Once your order is shipped, you will receive a confirmation email with a tracking number.

where is my confirmation email?

If you have any concerns with your order, please contact our Support Team at contact@rtwatches.com and they will be glad to assist you. Most emails are answered within 1 business day