Policies
Shopping Help
Frequently Asked Questions
## Ordering & Shipping
### When will my order ship?
– Orders placed before 12:00 AM Central Standard Time (CST) are processed the same business day
– Orders placed after the cutoff time will be processed the next business day
– Processing occurs Monday through Friday (excluding holidays)
– Total delivery time is typically 2-5 business days
### How long does shipping take?
– Standard shipping takes 2-3 business days after handling
– Handling time is 1-2 business days
– Shipping occurs Monday through Friday only
– Note: Weather, holidays, or other circumstances may affect delivery times
### How can I track my order?
– You’ll receive a tracking number via email once your order ships
– Track your order through our Order Status Page
– We use traceable shipping methods like USPS
### What if I need to change my shipping address?
– Address changes must be made before order processing
– Please ensure your shipping address is correct at checkout
– We cannot be responsible for delays due to incorrect address information
## Returns & Refunds
### What is your return policy?
– 60-day return window from delivery date
– Items must be in unused or excellent condition
– No restocking fee for returns
### How do I return an item?
1. Contact us at contact@rtwatches.com for return instructions
2. Pack items in original packaging
3. Ship using a traceable method
4. Provide tracking number when filling out the return form
5. No return shipping fees – we accept cash on delivery
### How long do refunds take?
– Returns are processed within 72 hours of receipt
– Refunds are issued within 7 days after processing
– Additional 3-5 business days for credit to appear in your account
### What if I receive a defective item?
– Contact at contact@rtwatches.com
– Send photos of the defective product
– No need to return the item
– We’ll send a replacement immediately
### Can I exchange my purchase?
– Yes, contact contact@rtwatches.com for exchange instructions
– $0 restocking fee may apply
– We’ll process your exchange promptly
### What if I receive the wrong item?
– Contact contact@rtwatches.com
– Send photos of the received item
– We’ll provide a return shipping label
– Replacement will ship once return tracking is provided
## Order Modifications
### Can I cancel my order?
– Contact us immediately for cancellation requests
– Orders are typically shipped quickly
– While we’ll try to accommodate cancellations, we cannot guarantee them
– You can always return the order after receipt if needed
### Can I change my mind after ordering?
– Yes, changes of mind are acceptable
– Return the item within 60 days
– Item must be in unused condition
– Contact us for return instructions
## Additional Support
### How can I contact customer service?
– Email: contact@rtwatches.com
– We’re happy to help with any questions or concerns
– Customer service team is available for special shipping requirements or inquiries
### What if there’s a delay with my order?
– We’ll notify customers of any significant delays
– Delays may occur during:
– Peak seasons
– Holidays
– Severe weather conditions